Refund & Cancellation Policy
This policy explains how cancellations and refunds work for paid NephroLife plans. Payments are processed by Razorpay (web) and Google Play Billing (Android in-app purchases).
Patient Pro plan
The patient Pro plan is offered monthly or yearly and, on Android, is billed through Google Play as an auto-renewing subscription. You keep Pro access for the full period you have paid for.
- You can cancel Pro at any time from Google Play (or from the app). Cancelling stops future renewals; it does not remove access you have already paid for, which continues until the end of the current period.
- If your clinic provides you with Pro and your paid Pro period overlaps with that coverage, we issue a pro-rata refund for the unused, overlapping portion of your paid plan, back to your original payment method.
Clinic plan
The Clinic plan for doctors and clinics starts with a 30-day free trial. You are not charged during the trial and can cancel before it ends at no cost. After the trial, the plan is billed monthly as a Razorpay subscription; you can cancel to stop future renewals, and access continues until the end of the period already paid for. Amounts already billed for the current period are non-refundable except where required by law.
How refunds are issued
Approved refunds are returned to your original payment method through Razorpay. Once processed, refunds typically appear within 5–7 business days, depending on your bank or card issuer.
Requesting a refund or help
If you believe you were charged in error, or have any billing question, email support@nephrolife.in with your account email and the payment details. We aim to respond within 2 business days.